Privacy Policy

1. Information We Collect

At Herbs by Wish, accessible from [https://www.herbsbywish.com](https://www.herbsbywish.com), one of our top priorities is the privacy and security of our visitors and customers. This Privacy Policy outlines the types of information collected and recorded by Herbs by Wish and how we use, store, and protect it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@herbsbywish.com.

When you visit, browse, or make a purchase on herbsbywish.com, we collect personal information necessary to process your orders, fulfill deliveries, and provide customer support.

A. Personal Information Provided During Checkout

When you place an order on our storefront, we collect the following personal details:

• Full Name: To identify customer orders and parcel labeling.
• Shipping & Billing Address: Physical home or delivery address required for courier fulfillment.
• Phone Number: Required for order confirmation, delivery coordination by logistics personnel, and automated transactional SMS updates.
• Email Address: Used to send electronic order receipts, invoice confirmations, and tracking updates.
• Order Details: Items purchased, total transaction value, and preferred payment method.

B. Payment Information

We primarily offer Cash on Delivery (COD). For COD transactions, we do not collect or store any financial details, credit card numbers, or bank account information on our servers.

C. Automatically Collected Technical Data

Like most standard websites, we collect technical data automatically when you browse our store:

• IP (Internet Protocol) addresses
• Browser type and device specifications
• Date and time stamps of visits
• Referring/exit pages and browsing activity on our store

2. How We Use Your Information

We use the information we collect strictly for operational, fulfillment, and customer service purposes, including:

1. Order Processing & Fulfillment: To verify, process, pack, and deliver your ordered herbal and beauty products.
2. Delivery & Logistics: To generate shipping labels, consignment notes (CNs), and coordinate parcel drop-offs via our authorized logistics partners (e.g., TCS Courier).
3. Customer Communication & Notifications: To send automated order updates via transactional SMS and email (including order confirmation, dispatch alerts, and delivery notifications).
4. Customer Support: To respond to product inquiries, order tracking requests, return requests, or feedback.
5. Website Improvement & Security: To optimize website performance, protect against fraudulent orders, and enhance site navigation.

3. Third-Party Service Providers & Data Sharing

We do not sell, rent, trade, or leak your personal information to third parties.

However, to process and deliver your orders, we share necessary operational data with trusted third-party service providers who act on our behalf under strict confidentiality:

• Logistics & Courier Services (e.g., TCS Express / Courier Services): We share your name, delivery address, phone number, and COD collection amount so couriers can deliver your order and collect payments.
• Automated SMS & Communications Gateways: Your phone number and order ID are processed through secure SMS gateways to dispatch real-time transactional order status updates to your mobile phone.
• Hosting & Web Infrastructure (Truehost Cloud): Our website database and store files are hosted securely on server infrastructure managed by Truehost Cloud.
• Transactional Email Services (SMTP Providers): Order confirmation emails are dispatched through authenticated email delivery channels.

4. Cookies and Web Beacons

herbsbywish.com uses standard “cookies” to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember items added to your Shopping Cart.
• Keep track of user session preferences.
• Analyze page performance to improve site speed and layout.

You can choose to disable cookies through your individual browser options. However, disabling cookies may prevent certain e-commerce features (such as cart persistence and checkout functions) from working properly.

5. Data Retention & Security

We implement reasonable administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• Customer order records are stored securely within our WooCommerce encrypted database.
• Access to administrative user records is restricted strictly to authorized store personnel.
• We retain order data only as long as necessary for fulfillment, tax compliance, auditing, and dispute resolution purposes.

6. Children’s Privacy Information

Protecting children’s privacy online is paramount. Herbs by Wish does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will promptly remove such information from our records.

7. Your Data Rights

As a customer, you hold the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your order account data, subject to legal or tax recordkeeping requirements.

To exercise any of these rights, please reach out to us at info@herbsbywish.com.

8. Consent & Policy Updates

By using our website and placing an order on herbsbywish.com, you hereby consent to our Privacy Policy and agree to its terms.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page.

9. Contact Us

If you have questions, feedback, or concerns regarding this Privacy Policy, please contact us:

• Website: https://www.herbsbywish.com
• Email: info@herbsbywish.com
• Contact Page: https://www.herbsbywish.com/contact-us